Privacy policy
Privacy Policy
Last Updated: September 15, 2026
Superior Tile & Carpet Care (“Superior Tile & Carpet Care,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://superiorcarpetrestorations.com/, submit a form, request an estimate, contact us, schedule services, communicate with us, or otherwise interact with our business.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
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Submit a contact form
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Request an estimate
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Schedule or inquire about services
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Contact us by telephone or email
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Communicate with us regarding an existing or potential service
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Otherwise provide information directly to us
Depending on how you interact with us, this information may include:
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Name
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Email address
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Telephone or mobile phone number
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Service address or other address information
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Information about the services you are interested in
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Appointment or scheduling information
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Messages, questions, comments, or other information you submit
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Information related to estimates, services, invoices, or customer transactions
Please do not submit sensitive personal information through our website unless it is reasonably necessary for us to provide the service you requested.
Website Forms and Ninja Forms
Our website uses Ninja Forms to collect information submitted through contact forms, estimate requests, and other website forms.
Information submitted through these forms may be stored within our WordPress website database and/or transmitted by email to Superior Tile & Carpet Care, depending on the configuration of the particular form.
We use information submitted through our forms to respond to inquiries, provide estimates, schedule services, communicate with customers, provide customer support, and perform other legitimate business activities related to the request.
We do not sell information submitted through our website forms.
Information Collected Automatically
When you visit our website, certain technical and usage information may be collected automatically.
This information may include:
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Internet Protocol (IP) address
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Browser type
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Device type
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Operating system
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Approximate geographic location
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Pages viewed
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Date and time of visits
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Referring website or traffic source
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Links or buttons clicked
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Website interactions
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Advertising or analytics identifiers
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Information regarding how visitors use our website
We use this information to operate and improve our website, understand how visitors interact with it, measure marketing effectiveness, diagnose technical issues, prevent fraud or abuse, and improve our services.
Google Tag Manager
Our website uses Google Tag Manager to manage and deploy website tags and tracking technologies.
Google Tag Manager allows us to manage services such as Google Analytics and Google Ads tracking from a centralized system.
The specific technologies deployed through Google Tag Manager may collect information as described in this Privacy Policy.
Google Analytics
Our website uses Google Analytics to help us understand how visitors use our website.
Google Analytics may collect information such as:
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Pages visited
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Time spent on pages
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Website interactions
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Approximate geographic location
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Browser and device information
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Traffic sources
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Session information
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Cookies and similar identifiers
We use this information to analyze website traffic, understand which pages and services are useful to visitors, identify technical or usability issues, and improve our website and marketing.
Google may process information collected through Google Analytics in accordance with Google’s privacy policies.
You can learn more about Google’s privacy practices at:
https://policies.google.com/privacy
Google also provides an Analytics Opt-Out Browser Add-on at:
https://tools.google.com/dlpage/gaoptout
Google Ads and Conversion Tracking
Our website uses Google Ads tracking and conversion measurement.
Google Ads technologies may use cookies and other identifiers to help us determine whether advertising leads to website visits, phone calls, form submissions, or other actions.
This information helps us:
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Measure advertising performance
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Determine which advertisements generate inquiries
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Understand how visitors arrive at our website
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Improve our advertising campaigns
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Measure conversions and customer interactions
Depending on our Google Ads configuration and your browser or consent settings, Google may use cookies or other identifiers for advertising measurement and related advertising functions.
Google’s use of information is governed by its own privacy policies and advertising policies.
You may manage certain Google advertising preferences through Google’s advertising settings.
Cookies and Similar Technologies
Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies.
Cookies are small files stored on your device that help websites recognize a browser, remember information, measure website usage, and provide certain functionality.
We may use cookies and similar technologies for purposes including:
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Essential website functionality
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Website security
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Traffic measurement
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Analytics
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Advertising measurement
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Conversion tracking
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Website performance
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Understanding visitor behavior
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Improving our website and marketing
Third-party services, including Google Analytics and Google Ads, may also place or access cookies or similar technologies in connection with their services.
You can typically control or delete cookies through your browser settings. Blocking certain cookies may affect the operation or functionality of portions of our website.
Where legally required, we may provide additional mechanisms for managing consent or privacy preferences.
How We Use Personal Information
We may use information we collect to:
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Respond to questions and inquiries
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Provide estimates
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Schedule services
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Provide carpet, tile, cleaning, restoration, or related services
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Communicate regarding appointments
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Confirm or update service appointments
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Provide customer support
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Follow up regarding requested services
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Maintain customer and business records
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Process customer transactions
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Improve our website
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Analyze website traffic
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Measure advertising and marketing performance
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Improve our services and customer experience
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Prevent fraud, misuse, or unauthorized activity
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Maintain website and information security
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Comply with applicable legal obligations
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Establish, exercise, or defend legal claims
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Protect the rights, safety, and property of Superior Tile & Carpet Care, our customers, and others
We may also use information for another purpose disclosed at the time of collection or with your permission.
Telephone Communications
When you contact us by telephone, we may collect your telephone number and information you voluntarily provide during the call.
We may use this information to respond to inquiries, provide estimates, schedule services, discuss appointments, provide customer support, and communicate regarding services you requested.
If we use call tracking or similar technology for advertising or business analytics purposes, information such as the caller’s telephone number, call time, call duration, advertising source, and related call information may be processed.
Text Messages
Superior Tile & Carpet Care does not use customer telephone numbers to send promotional or marketing text messages as a standard marketing practice.
If you provide us with a mobile telephone number, we may use that number for service-related or transactional communications when appropriate. For example, we may communicate regarding:
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An estimate you requested
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Appointment scheduling
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Appointment confirmations
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Technician arrival information
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Questions regarding a scheduled service
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Changes to an appointment
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Customer service matters
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Other communications directly related to services you requested
Providing a telephone number does not constitute consent to receive promotional text-message marketing from us.
If you no longer wish to receive service-related text communications, you may tell us that you prefer to communicate by another method.
Standard message and data rates imposed by your mobile carrier may apply.
We do not sell, rent, or provide customer mobile telephone numbers or text-message consent information to unrelated third parties for their own marketing or promotional purposes.
How We Share Information
We may disclose information to trusted service providers that assist us in operating our business or website.
These providers may include:
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Website hosting providers
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Website administrators
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Email providers
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Website form providers
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Analytics providers
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Advertising providers
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Google Analytics
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Google Ads
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Google Tag Manager
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Telephone or call-tracking providers
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Scheduling or customer-management providers
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IT and security providers
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Professional advisors
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Other companies that provide legitimate business services on our behalf
These providers may process information only as reasonably necessary to perform services for us, subject to their own contractual and legal obligations.
We may also disclose personal information when reasonably necessary to:
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Comply with applicable laws or regulations
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Respond to a court order, subpoena, warrant, or lawful government request
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Prevent or investigate fraud or illegal activity
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Protect the security of our website or systems
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Protect the rights, property, or safety of Superior Tile & Carpet Care, our customers, employees, or others
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Establish, exercise, or defend legal claims
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Complete a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction
Sale of Personal Information
Superior Tile & Carpet Care does not sell customer names, telephone numbers, email addresses, service addresses, form submissions, or other customer information to data brokers or unrelated third parties for monetary compensation.
We use third-party advertising and analytics services, including Google, as described in this Privacy Policy.
Some privacy laws may define certain advertising or analytics-related disclosures as a “sale,” “sharing,” or use of information for targeted advertising even when no money is exchanged.
Where an applicable law provides a qualifying individual with specific rights regarding these activities, we will process valid requests as required by that law.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information as necessary to:
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Provide requested services
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Maintain customer records
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Maintain accounting and transaction records
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Respond to customer inquiries
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Resolve disputes
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Protect against fraud
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Enforce agreements
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Meet insurance requirements
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Meet tax, accounting, regulatory, or legal requirements
Different categories of information may be retained for different periods.
Website form submissions may be retained within our website database, email system, or other business systems until they are deleted in accordance with our business practices or applicable legal requirements.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.
However, no website, Internet transmission, electronic database, or information-storage system can be guaranteed to be completely secure.
You should therefore exercise reasonable care when transmitting personal information over the Internet.
Third-Party Websites and Services
Our website may contain links to websites, maps, review platforms, social media services, videos, or other services operated by third parties.
When you follow a link to another website or interact with third-party content, that third party’s privacy policy and terms govern its collection and use of your information.
Superior Tile & Carpet Care is not responsible for the privacy practices of third-party websites or services.
We encourage you to review the privacy policies of any third-party services you use.
Embedded Content
Our website may include embedded content such as maps, videos, reviews, social media content, images, or other third-party features.
Embedded content may function in substantially the same way as if you visited the third party’s website directly.
Those third parties may collect information about you, use cookies or similar technologies, and monitor your interactions with their content in accordance with their own privacy policies.
Children’s Privacy
Our website and services are intended for adults seeking residential or commercial cleaning, maintenance, restoration, or related services.
We do not knowingly collect personal information online from children under 13.
If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
A parent or legal guardian who believes that a child has provided personal information to us may contact us using the information provided below.
Your Privacy Choices
You may contact us to request information regarding personal information you have provided directly to Superior Tile & Carpet Care.
Depending on applicable law and the circumstances of your request, you may have the right to request that we:
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Provide access to certain personal information
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Correct inaccurate personal information
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Delete certain personal information
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Provide information about how personal information is used
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Honor certain privacy preferences or opt-out requests
Not every privacy right applies in every state or circumstance, and legal exceptions may permit or require us to retain certain information.
We may take reasonable steps to verify your identity before responding to a privacy request.
To make a privacy-related request, email:
josh@superiorcarpetrestorations.com
Florida Privacy
Superior Tile & Carpet Care is a Florida business.
We handle personal information in accordance with privacy, consumer-protection, data-security, and other laws applicable to our business.
Certain Florida privacy statutes contain specific requirements and eligibility thresholds. Where those laws apply to Superior Tile & Carpet Care or to information we process, we will comply with applicable requirements.
Residents of Other States
Some U.S. states provide qualifying residents with additional privacy rights.
The availability of these rights depends on factors including the individual’s state of residence, the type of information involved, how the information is processed, and whether the applicable law applies to Superior Tile & Carpet Care.
Where an applicable law grants you privacy rights, you may contact us at josh@superiorcarpetrestorations.com to submit a request.
We may request information reasonably necessary to verify your identity and process the request.
We will not unlawfully discriminate against you for exercising rights provided by applicable privacy law.
Do Not Track and Browser Privacy Controls
Some web browsers provide privacy signals or “Do Not Track” settings.
There is not currently a single universally accepted standard governing how all websites must respond to traditional Do Not Track signals.
You may use your browser’s cookie and privacy settings, Google’s privacy controls, advertising settings, or other available tools to manage certain online tracking technologies.
Where applicable law requires recognition of a particular legally recognized browser-based opt-out mechanism, we will process such signals as required by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
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Our business practices
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Our website
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Technologies we use
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Services we provide
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Privacy or security practices
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Applicable legal requirements
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.
We encourage visitors to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, wish to submit a privacy request, or have concerns about how your personal information is handled, please contact:
Superior Tile & Carpet Care
Phone: 727-349-2228